Hrvatski Telekom, in a strategic move to enhance operational efficiency and customer experience, is embarking on an initiative to consolidate its mobile and fixed-line systems. This integration is facilitated through the implementation of Netcracker Revenue Management, a key component of the comprehensive Netcracker Digital Business Support System (BSS). The collaboration between Hrvatski Telekom and Netcracker is entering a pivotal phase, with the former upgrading to the latest iteration of Netcracker’s revenue management solution. This solution is distinguished by its digital-first and cloud-native design, signaling a shift towards more agile and scalable business operations.
The forthcoming upgrade is poised to yield substantial strategic benefits for Hrvatski Telekom. A primary advantage is the automation of postpaid charging processes, which promises to streamline operations and enhance the efficiency of billing systems. This development is part of a broader strategy to modernize and integrate the operator’s various service offerings, creating a unified and seamless experience for customers across different service platforms.
Netcracker Technology has indicated that its updated platform will support an integrated approach to revenue management, encompassing both internal and external business functions. This integration will span a range of critical financial operations, including accounts receivable, collections, revenue assurance, and payment management. By covering all business segments, the platform aims to provide a holistic view and control over the revenue management lifecycle, thereby improving financial accuracy and operational transparency.
In addition to the technical upgrade, Netcracker is committed to providing continued support and maintenance services to Hrvatski Telekom. These services include the deployment of analytics-based tools designed to ensure uninterrupted business continuity and uphold stringent service quality standards.
Suzana Vodicka Varga, Director of the IT Enterprise Applications Department at Hrvatski Telekom, has expressed optimism about the partnership’s potential to transform the company’s operational capabilities. According to Varga, the comprehensive support and technological advancement provided by Netcracker will not only automate the postpaid charging process but also facilitate the integration of fixed and mobile systems. This integration is expected to significantly enhance the customer experience, underscoring Hrvatski Telekom’s commitment to leveraging innovative technologies for business improvement and customer satisfaction.